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Refund Policy 

1. Booking Deposits

  • Any deposit paid to secure a booking is non-refundable unless otherwise stated in writing.

  • Deposits cover administrative costs, driver scheduling, and vehicle allocation.

2. Customer Cancellations

Refunds depend on when the cancellation is made:

  • More than 72 hours before scheduled collection: Refund of any amount paid excluding the deposit.

  • 24–72 hours before scheduled collection:50% refund of the total transport fee (deposit excluded).

  • Less than 24 hours before scheduled collection or no-show:No refund will be issued.

Cancellations must be made in writing (email or text message).

3. Company Cancellations

  • If we cancel the service due to operational reasons and no alternative date or solution is agreed, a full refund will be issued, including the deposit.

  • We are not responsible for additional costs incurred by the customer (e.g. accommodation, alternative transport).

4. Delays

  • Delays (including change of delivery day) caused by traffic, weather, mechanical issues, or other circumstances beyond our control do not qualify for a refund.

  • If a delay exceeds a reasonable timeframe and we are unable to complete the service, a partial or full refund may be considered at our discretion.

5. Failed Collection or Delivery

No refund will be issued if transportation cannot be completed due to:

  • Incorrect or incomplete address details

  • Vehicle not being available or accessible

  • Vehicle condition preventing safe loading (e.g. flat tyres, locked vehicle)

  • Customer or authorised representative not present at the agreed time

Additional charges may apply for re-attempts.

6. Changes to Bookings

  • Date or time changes requested by the customer are subject to availability.

  • Changes made within 24 hours of collection may be treated as a cancellation.

7. Refund Processing

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be made using the original payment method.

8. Contact

All refund requests or queries should be sent to

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